Purpose of this manual
This manual explains how to request access to records held by HAZMAT Global Support Services, the categories of records we hold, and the procedure and fees that apply.
Contact details
Information Officer, HAZMAT Global Support Services · jnb@hazglobal.com · +27 11 397 2000. Physical and postal address: available on request from the Information Officer.
Guide by the Information Regulator
A guide on how to use PAIA is available from the Information Regulator at inforeg.org.za, or by contacting the Regulator directly.
Categories of records held
Company and statutory records; financial and tax records; employee records; client and supplier records; shipment, classification and dangerous goods documentation; insurance records; and IT and website records.
Records available without a request
Information published on this website, including our Privacy Policy, Cookie Notice and this manual, is available without a formal request.
Processing of personal information
Personal information is processed for the purposes set out in our POPIA Privacy Policy. Data subjects include clients, suppliers, employees, agents and website visitors. Security measures include access controls, encryption and confidentiality obligations.
How to request access
Submit the prescribed request form (Form 2) to the Information Officer by email. The requester must provide sufficient detail to identify the record and the right being exercised or protected. A prescribed request fee and access fee may be payable.
Grounds for refusal and remedies
Requests may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA, such as protection of third-party privacy or commercial information. Requesters may lodge a complaint with the Information Regulator or apply to court.
Last updated: October 2026
