POPIA Privacy Policy
How we process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
Who we are
HAZMAT Global Support Services ("we", "us") is the responsible party for personal information collected through this website and in the course of providing dangerous goods and specialised cargo logistics services.
Information we collect
We collect the information you choose to submit, such as your name, email address, phone number, company, cargo category and shipment details. We also collect limited technical information through essential cookies, and through analytics cookies only where you consent.
Purpose of processing
We process personal information to respond to enquiries and quote requests, deliver and administer our services, meet our legal and regulatory obligations (including dangerous goods transport regulations), and improve our website.
Lawful basis
Processing is based on your consent, the performance of a contract or steps towards one, compliance with legal obligations, or our legitimate interests, as permitted by section 11 of POPIA.
Sharing and cross-border transfers
We share information only with our offices, agents, carriers and operational partners where necessary to deliver the requested service. Where information is transferred outside South Africa, we ensure the recipient is subject to adequate protection as required by section 72 of POPIA.
Security and retention
We apply appropriate technical and organisational measures to protect personal information against loss, damage and unauthorised access. Information is kept only as long as needed for its purpose or as required by law.
Your rights
You may request access to, correction of, or deletion of your personal information, object to processing, and withdraw consent at any time. You may also lodge a complaint with the Information Regulator (South Africa) at inforeg.org.za.
Contact our Information Officer
Information Officer, HAZMAT Global Support Services · jnb@hazglobal.com · +27 11 397 2000
PAIA Manual
Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA).
Purpose of this manual
This manual explains how to request access to records held by HAZMAT Global Support Services, the categories of records we hold, and the procedure and fees that apply.
Contact details
Information Officer, HAZMAT Global Support Services · jnb@hazglobal.com · +27 11 397 2000. Physical and postal address: available on request from the Information Officer.
Guide by the Information Regulator
A guide on how to use PAIA is available from the Information Regulator at inforeg.org.za, or by contacting the Regulator directly.
Categories of records held
Company and statutory records; financial and tax records; employee records; client and supplier records; shipment, classification and dangerous goods documentation; insurance records; and IT and website records.
Records available without a request
Information published on this website, including our Privacy Policy, Cookie Notice and this manual, is available without a formal request.
Processing of personal information
Personal information is processed for the purposes set out in our POPIA Privacy Policy. Data subjects include clients, suppliers, employees, agents and website visitors. Security measures include access controls, encryption and confidentiality obligations.
How to request access
Submit the prescribed request form (Form 2) to the Information Officer by email. The requester must provide sufficient detail to identify the record and the right being exercised or protected. A prescribed request fee and access fee may be payable.
Grounds for refusal and remedies
Requests may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA, such as protection of third-party privacy or commercial information. Requesters may lodge a complaint with the Information Regulator or apply to court.
Website terms
The conditions governing use of this website and its information.
Information, not instruction
Website content provides general orientation only. Dangerous goods requirements depend on the substance, quantity, packaging, route, carrier and current modal regulations.
Specialist review required
Do not tender dangerous goods based on website content alone. Obtain consignment-specific advice and verify current requirements before transport.
Contact
Questions may be sent to jnb@hazglobal.com or +27 11 397 2000.
Last updated: October 2026
